You must have an account and be logged in before you can begin. To create an account click here. These are the courses required for this certification. You must take them all and then the final exam. To see when these live courses are given check the calendar. After you attend the live course, click on the quiz below. If you missed the live training, you can watch the replay and take the quiz ater that!
To see an overall view of what courses are required for each certification DOWNLOAD the PDF!
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104 Keys to Communication-Types of Communication Quiz
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105 Keys to Communication–Words–Tone–Body Language-Quiz
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106 Keys to Communication–My Words–Tone–Body Language-Quiz
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109 BDC Training-Appointments-Quiz
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110 BDC Training-Follow Up-Quiz
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111 BDC Training-Driving Business-Quiz
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120 Time Management Basics-Quiz
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202 Factory Maintenance Schedule-Required Maintenance
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203 Additional Services-Fluid Maintenance and Accessories -Quiz
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204 Creating Menus for Service Advisor-Quiz
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206 Multi-Point Inspection-Need-Quiz
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209 Technician–Advisor–Parts Associate-Communication-Quiz
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210 Technician-Advisor Video MPI-Quiz
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220 Tire Basics-Quiz
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231 Defection Points-Quiz
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245 Active Service Delivery-Quiz
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305 Hospitality Training Creating Ambassadors-Quiz
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401 The Art of the Walk Around 1-Why Walk Around?-Quiz
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402 The Art of the Walk Around 2-Key Steps-Quiz
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403 The Art of the Walk Around 3-My Dealership-Quiz
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450 Fixed Ops Numbers for Associates-Sales-Quiz
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451 Fixed Ops Numbers for Associates Gross Profit and KPI-Quiz
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452 Fixed Ops Numbers for Service Advisors-Improvement-Quiz
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475 Overcoming Objections LEAD-Quiz
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476 Customer Management–Pass Fail-Quiz
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